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STORE PICKUP option is available on checkout
STORE PICKUP option is available on checkout

Shipping & Return

Shipping

  • All orders are posted using Australia post
  • Records and sleeves are all sent using quality cardboard packaging
  • Shipping costs are $10 Australia wide
  • Shipping over $125 is free

Store pickup

If you prefer to pickup you order from our store please send us an email after placing an order and we'll refund any shipping cost paid and set aside your order for collection.

Returns

We want everyone to be happy with their purchase! If any items in your order have been damaged, are faulty or not as described then we are happy to organise an exchange or refund.

Returns are subject to us receiving the item back with 7 days of purchase.

The return process works as follows:

  • Send an email to info@dutchvinyl.com.au with the following information:
    • Order number
    • Name and address details
    • Description of the item(s) and fault(s)
    • If you prefer a refund or an exchange. If the item is no longer in stock please let us know if you would like to swap it over for something else.
  • Once received we will reply asap with further instructions.